Privacy Policy

1. Introduction

SifrPlatform ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. By using SifrPlatform, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

When you create an account, we collect:

• Name and email address (via OAuth authentication)
• Phone number
• City and area of residence
• User role (customer or technician)

2.2 Service Request Information

When you post a service request, we collect:

• Service category and description
• Location (city and area)
• Request status and timestamps

2.3 Payment Information

Subscription payments are processed through Stripe. We do not store your full credit card information. We only retain:

• Stripe customer ID
• Subscription ID and status
• Subscription plan and renewal dates

2.4 Usage Data

We automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on the platform
• Referring website addresses

3. How We Use Your Information

We use your information to:

• Provide and maintain the platform
• Process user registrations and manage accounts
• Facilitate connections between customers and technicians
• Process subscription payments and manage billing
• Send service-related notifications (new offers, offer acceptances)
• Improve platform functionality and user experience
• Detect and prevent fraud or abuse
• Comply with legal obligations

4. Information Sharing and Disclosure

4.1 Between Users

Contact information (phone numbers) is only revealed to technicians after their offer has been accepted by a customer. Service request details are visible to technicians with active subscriptions in the relevant city.

4.2 Service Providers

We share information with third-party service providers who assist us in:

• Payment processing (Stripe)
• Authentication services (OAuth providers)
• Email delivery services
• Hosting and infrastructure

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain information for legal compliance, dispute resolution, and fraud prevention purposes.

7. Your Rights

Under UAE data protection laws, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your information (subject to legal obligations)
• Object to processing of your information
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us through the platform.

8. Cookies and Tracking

We use cookies and similar tracking technologies to maintain user sessions, remember preferences, and analyze platform usage. You can control cookie settings through your browser, but disabling cookies may affect platform functionality.

9. Children's Privacy

SifrPlatform is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries outside the UAE. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or platform notification. Continued use of the platform after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us through the platform or at the contact information provided on our website.